Terms and Conditions

Return Policy 

• The warranty card must be present and a picture of it must be sent through WhatsApp
• Send order number from the telephone number that is registered in the order itself
• The application date should not exceed 24 months from the purchase date
• Match the existing product to the order number that has been sent with the product for maintenance
• Make sure that it is a fault of manufacturing and not of mishandling. The product will be replaced only if it is a fault of manufacturing.

When the above guidelines are met, the customer will be given their own maintenance number. The reference will be the number that will be in the maintenance file + the WhatsApp number specified only maintenance.

The customer will then be transferred to the branches specialized for After Sale services. These branches are listed below: 
(Riyadh, Jeddah, Dammam, Khamis Mashit, AlMadinah, AlQassim , Alhasa , Tabuk , Hail , Jazan , Mecca , Kuwait, Dubai,)

Any customer who is outside the scope of delivery, the product will be shipped to the address of the agent company in Riyadh at the expense of the client. If it is proved that the fault is a manufacturer one after inspection, the company shall guarantee the shipment of the product at the expense of the company. (Note: Exclusive for KSA customers)

 

Privacy Policy

Gentooshop takes reasonable measures (physical, organizational, and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. You agree that may process your personal information that you provide to it for the purposes of providing the services and for sending marketing communications that the Privacy Policy of this site governs our collection, processing, use, and any transfer of your personally identifiable information.

 

Contact Us

WhatsApp

• +966 595689555 KSA
• +965 50187740 KW
• +971 569384189 UAE
• +968 78500813 BH
• +968 78500813 OM
• +964 750 601 7877 IQ
• 0097439984097 QT

Email: [email protected]

 

Gentooshop Customer Service (Note: Exclusive for KSA customers)

 

Riyadh

Contact : 8001240200

 

Dammam

Contact : 0501944197

 

Khamis mushait

Contact : 0582874367

 

Mecca

Contact : 0541017387

 

Al Qassim

Contact : 0582932270

 

Jeddah

Contact : 0541661100